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01-21-2022 08:47 AM
When editing a sys_embedded_help_content record, you have the option to add a video into the content.
When attempting to add a video it has the message "Only embedded videos from Youtube and Vimeo are supported. Copy the entire embedded video snippet into the text area below."
If you add in an embedded snippet from any other source other than vimeo or youtube, it strips out your iframe from the HTML when saving the record/field.
I'm assuming this is because the embedded source does not start with "player.vimeo" or "youtube.com"
My organization host videos within SharePoint & I'm able to add these into other areas of servicenow where html editing is available. (and we cannot host them on Vimeo or Youtube)
Does anyone know why there is this limitation and if it can be removed/bypassed?
Thanks
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01-24-2022 04:36 PM
Hello,
Try this-
Go to the embedded help form—Right-click on the "Content" to pull up the filed context menu. Click on the "Configure Dictionary" option.
When the new form opens up, go to the attributes section and add a new attribute.
You will call it "HTML Sanitize" and set the value to false. This will stop the system from stripping out the code.
Now you can add custom code. For example, I upload a video to the db_video table and add the code to the embedded help.
If you are referencing an outside source, you will need to add the link to a system property -
Go to sys_properties.LIST once there search for this system property - "glide.html.enable_media_sites"
I added the Microsoft Stream site as an example.
In the value section, add the following after the last value. In this example, after the "vimeo.com" is the last value. You have to add a "," to separate the site. Once you are done, save.
,microsoftstream.com,web.microsoftstream.com
I hope that helps out!!
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01-28-2025 03:57 PM
Hi Simon, the above solution is absolutely correct. Another option I might suggest is looking at an integrated external video delivery solution. We have a scoped app on the store that you might be interested in. Give this video watching if you're interested in learning more reach out. Thanks
@Simon Sparke wrote:When editing a sys_embedded_help_content record, you have the option to add a video into the content.
When attempting to add a video it has the message "Only embedded videos from Youtube and Vimeo are supported. Copy the entire embedded video snippet into the text area below."
If you add in an embedded snippet from any other source other than vimeo or youtube, it strips out your iframe from the HTML when saving the record/field.
I'm assuming this is because the embedded source does not start with "player.vimeo" or "youtube.com"
My organization host videos within SharePoint & I'm able to add these into other areas of servicenow where html editing is available. (and we cannot host them on Vimeo or Youtube)Does anyone know why there is this limitation and if it can be removed/bypassed?
Thanks
https://vbrick.com/videos/embed-secure-vbrick-hosted-video-in-servicenow/