Embedding Link in Incident Record

[amacqueen]

I'm in the process of creating repeat incidents to replace our daily service desk check list however some of the checks reference links to internal server resources and for that reason I would like to embed a clickable link to a UNC path in an incident record. Something along the lines \\servername\directory\file.file

Does anyone know if this is possible?

TIA

[solutioningnow · Accepted solution]

Hi Angus,

You can simply create URL type field on the incident form, it will be clickable.

Please mark answer as correct/helpful, if it was really helpful.

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

[amacqueen]

I had never spotted that field type. will experiment. Many thanks

[harikrish_v]

Hi Angus,

You can create a field with type as "Url", you can provide a value for this field and after save, it will provide a clickable link for the user.

Thanks & Regards,

Hari

[amacqueen]

Guys I've tried this and despite the fact the link looks good it doesn't open - the pop up blocker is off. See below:-

Any further thoughts please?