Emergency change should be visible for P0,P1 Incidents??

[naveenmyana]

Hello Everyone,

We have a requirement that Users should be able to create emergency change requests for P0, P1 Incidents from the Incident form Related lists. So when the users open the P0 or P1 Incident and scroll down to below we are having "Change requests" related list tab, So when the user clicks on New button in "change requests" related list tab it should show the "Emergency change" link as shown below. But right now it is visible for all Incident priorities.

Please guide me how can I achieve this one...

NOW Platform ctomasi Pradeep Sharma's Blog anup

Thank's alot in advance...

[Pradeep Sharma]

Hello Naveen,

You can show or hide related list based on the condition.

https://www.servicenowguru.com/scripting/client-scripts-scripting/hiding-related-lists-embedded-list...

[naveenmyana]

Hello Pradeep,

I am sorry for not conveying the info correctly, We are not trying to hide the related list here, When we click the New button from the "change requests" related list in Incident form it is showing the all change requests as shown in the pic, But my requirement is to show the "Emergency change" request only when there is an p0 or P1 incident and the rest of the changes can be visible for any Incident Priority.

Please let me know how can i make the "Emergency change" request visible only for P0 or P1 incidents.

Thank you,

Naveen

[Chuck Tomasi]

Can you include a screenshot? I suspect you simply need to add a filter to your related list, or create a defined related list (under System Definition> Relationships - see TechNow episode 13.

[naveenmyana]

Hello Tomasi,

Sure, I will try this out. Thank you so much for your suggestions as always.

Thank you,

Naveen