Employee center breaks after adding knowledge base widgets
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06-11-2025 02:31 AM
Hello,
I am facing an issue on employee center. When I add a knowldge base widget (kb knowledge bases or other widget about knowledge) portal has a strange behavior. Specifically when I open a record producer (create incident) or a catalog item , when I try to write something on a variable (reference, choice) it doesn't write anything. I can only write on single line or multi line text variables like description and short description. Has any other the same issue?
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06-11-2025 02:34 AM
Not 100% sure, but try to repair the portal plugin once.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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06-11-2025 02:47 AM
Hello @Dr Atul G- LNG ,
thank you for your response, no it didn't work.
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06-11-2025 02:44 AM
Check on what you exactly did, because just adding a widget, doesn't cause this behavior. Is it back to normal when you remove the widget? Are any of these widgets/pages custom?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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06-12-2025 04:58 AM
hello @Mark Manders ,
thank you for your response. Its only about the widget for kb. Any other widget works fine. Yes when I remove it everything works fine. There is nothing custom.
