Enable Agent assist on interactions

[Moedeb]

Wondering how to get Agent Assist working on the Agent Workspace for interactions?

Works fine for incident, but really our Service Desk staff are starting with an interaction and there are opportunities to assist customers at that point if agent assist was there.

I can't find any obvious documentation on how to enable it (if you can)

[Musab Rasheed]

Hello,

Go through below Articles which has all the steps.

https://community.servicenow.com/community?id=community_article&sys_id=defdd548dbf85510457ae6be139619f8

Mark my answer as correct if that helps

Regards

[Musab Rasheed]

Hello,

If you are fine with my reply, Please mark my answer as correct and close the thread.

Regards