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enable ai agent workflow to employee center

Apaul
Tera Contributor

Is it possible to enable agentic ai workflow in Employee center? I tried to enable emp center in branding and display and still it didn't workout.

1 ACCEPTED SOLUTION

Hi @Apaul 

 

"I'm not 100% sure, but I believe we can also call an AI Agent within the Virtual Agent (VA). Have you tried that?

 

https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agen...

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Apaul 

AI Agent mainly works on the Now Assist and Virtual Agent side. What exactly are you trying to achieve on the EC portal? Do you have any screenshots for reference?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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I created an ai agent which is kinda employee specific like benefits an employee can get. So it must be through employee center as employee doesn't have access to agent portal rather they have in employee center.

Hi @Apaul 

 

"I'm not 100% sure, but I believe we can also call an AI Agent within the Virtual Agent (VA). Have you tried that?

 

https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/virtual-agen...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thanks a lot, it's perfectly working now. thanks for the help.