Enable/disable notifications button is not working for some users in virtual agent chat

[Ana Vitoria G_e]

Is there a role required for an end user to enable or disable notifications?
I have a case where a user with the admin role can disable, but an end user cannot. When they click on the button, nothing happens. Does anyone know what it might be and how to solve it?

[Dr Atul G- LNG]

I am not sure  @Ana Vitoria G_e but give a try under user preferences.

[Ana Vitoria G_e]

Hi, @Dr Atul G- LNG 
Notifications are active in the user preferences but the chat button still doesn't work 😞 

I don't know what it could be

When I click on the button nothing happens, only in the notifications button. The 'disable audio notifications' button works perfectly

[Dr Atul G- LNG]

Sorry @Ana Vitoria G_e , seems  I need to check this at my side.

[rafas_10]

Hi @Ana Vitoria G_e ,

We encountered the same issue. We noticed that users with admin role are able to turn off notifications. Any ideia where this is defined?

Thanks!