Enable Email authentication for MFA

[Tapish Sharma1]

Hi All, 

I have enabled MFA for users for local login , but the default MFA method is through authenticator app. We dont want to use authenticator app but utilise email verification for MFA. How can we change the default method for MFA authentication to email?  (Instance version - Tokyo)

[ritu_saluja]

Hello @Tapish Sharma1,

Plaese refer to the below article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859576#:~:text=Your%20email%....

https://docs.servicenow.com/en-US/bundle/utah-platform-security/page/integrate/authentication/concep... 

Please mark my answer correct and helpful if it helps you

[Randheer Singh]

@Tapish Sharma1, you can follow this article. In this article, I have added details related to SMS OTP-based MFA, but similar steps can also be followed for Email OTP.

[Tapish Sharma1]

Hi Randheer , 

Thanks for your reply , the issue is I cannot see the 'MFA factor policies' related list in MFA context. Is it something limited to Utah ? my instance is on tokyo

[scott barnard1]

Can you see the properties module in the MFA navigator application?