Enable MFA for mobile UI web and disable MFA is logging via mobile app?

[Suggy]

Hi,

Is it possible to Enable MFA if user is logging via mobile UI web (ie openeing ServiceNow in a mobile browser) but to disable MFA is logging via NOW/AGENT mobile app?

[James Chun]

Hey @Suggy ,

Simply put, the requirement is to disable MFA for the mobile apps only.

Found a similar requirement in the link below;

https://www.servicenow.com/community/mobile-apps-platform-forum/enable-mfa-only-in-now-mobile-app/m-...

I haven't done this myself either, but you may be able to set up a "Trusted mobile app" filter which would trigger MFA for non-mobile app access. (https://docs.servicenow.com/bundle/washingtondc-platform-security/page/integrate/authentication/conc...)

Hope it helps and am interested to see if this can be done!

Thanks