Where can I edit these fields to appear/disappear when a ticket is submitted?

[mythNOW]

Hello everyone,

I am currently trying to locate which area I need to navigate in our developer instance to have more fields appear when a ticket is submitted on the following page.

The screenshot is from a user that will need additional information that was submitted on the form listed in the 'Your request has been submitted' section.  I am new to learning ServiceNow and wondering where I should navigate to edit these fields so that the information saved on the form is displayed after submission.  Thank you!

[Dr Atul G- LNG]

Hi @mythNOW 

OOTB it is 

Standard Ticket 

or you need to check these widgets.

Right click + ctrl key

 and open the widget.

It is not easy to change the fields here, as it is HTML/CSS/ Server side code.

[ahefaz1]

@mythNOW ,

The widget that controls the fields shown in the "Your request has been submitted" section is most likely the "Request Fields" widget.

See below:

This widget is read-only on my PDI. If you want to change this configuration, you will need to clone the widget. Once the widget is cloned you can update the fields.

See below:

You will also need to add your cloned widget on the page in the right place.

Please accept solution OR mark helpful.

Thanks,

[VaishnaviShinde]

Hello @mythNOW ,

If you want to change the header part fields, then 

Navigation search for Standard Ticket Header (ticket_configuration.LIST) check your table is present or not. If not create new record for your table. Add fields in info Region. as show in below image 

If you want to modify the activity section. Then you need to modify the 'std_ticket_conversations' widget this widget is read only so you need to clone that widget add your fields in that but that will affect to other tables request also.

Please Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Vaishnavi Shinde