Enabling partial word search - Service portal

Mrman
Tera Guru

Hi,

We have requirement to enable the partial word search in the Service portal .

We are using Typeahead search and not using the Scripted source. Currently partial word search is not working unless we type the complete word.

I was going through the below link and was not able to understand where can I append the query in the Search term as we are not using the Scripted source.

https://community.servicenow.com/community?id=community_question&sys_id=8274a1cbdb595740fc5b7a9e0f96196b

 

2 REPLIES 2

Barrilito van D
Kilo Guru

Hi Ramamr,

The post of Nathan talks about customizing a search widget.

First try to solve it by system settings, please look here to set the desired behaviour!

 


 

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Thanks in advance! Good luck!

Hi @Barrilito van Dijk ,

The system properties you have mentioned are already enabled in the system .

glide.search.suggestions.enabled - True

glide.service_portal.search_as_you_type_behavior - Tyeahead

 

Please let me know how to enable partial search as I was not clear on the solution Nathan has mentioned .