Hello,
I'm currently learning about Business Rule Scripts, but I've encountered an issue. While the business rule runs on sc_req_item table without errors, it fails to correctly populate the 'requested for' name in the 'sc_task'.
Can someone please help review the code and let me know where I did incorrectly. Thank you
(function executeRule(current, previous /*null when async*/ ) {
var gr = new GlideRecord('sc_task');
gr.initialize();
gr.request_item = current.sys_id;
var senderName = getUserByEmail('abraham.lincoln@example.com');
if (senderName) {
gr.request_item.requested_for = senderName;
gr.description = "Requester: " + senderName;
} else {
return null;
//gs.info("Unable to find user for email: abraham.lincoln@example.com");
}
gr.insert();
})(current, previous);
// Function to get name from sys_user table based on email
function getUserByEmail(userEmail) {
var userGR = new GlideRecord('sys_user');
if (userGR.get('email', userEmail)) {
// return userGR.name.toString();
return userGR.getUniqueValue();
} else {
return null;
}
}
