New fields add to RITM form

[Annie10]

Hello,

This is for learning purposes. We are planning to add new fields to the RITM form. Please let us know if the new added fields will be overwritten after the next ServiceNow upgrade.

Thank you

[Bert_c1]

Hi Annie10,

If you modify an OOB record, then I expect any updates in an Upgrade will be skipped. However, I do see a few existing sys_ui_section records for the 'sc_req_item' table. So any upgrade may skip.

[Sandeep Rajput]

@Annie10 Don't worry your fields will remain intact on the form post upgrade. ServiceNow upgrades do not overwrite any customisations, during the upgrade if ServiceNow detects that you made changes to any out of the box objects then such objects are skipped from upgrade. 

[Annie10]

@Sandeep Rajput 

Thank you for the explanation. "skip" means it will skip the custom field from upgrade it that right?

[Sandeep Rajput]

@Annie10 I will explain the meaning of skip with an example. Let's assume you customised an OOTB business rule which was provided by ServiceNow. With the latest release, ServiceNow made changes in this business rule but at the time of upgrade, upgrade process detects that you already made changes to the OOTB script include, in this case the upgrade process will simply skip upgrading the business rule and will retain your changes by default. This will operation would be recorded as skipped and will be shown in the upgrade history.

In your case, since the field is completely custom, it will always be skipped from upgrade and ServiceNow will not remove it while upgrading the version on your instance.

Hope this answers your question.