End Chat button is disabled in Virtual Agent Web Client

[skumars1808]

I am using VA web client and starting the Live Agent chat by using the below URL:

/$sn-va-web-client-app.do?sysparm_skip_load_history=true&sysparm_topic=4f3274687344330025d032e954f6a733

However, the End Chat button does not get active ever. Hence, customers are not able to end the conversation. Please help. This is very urgent and critical for us.

[Paul Curwen]

Hi I have seen this myself many times, there are a number of causes, check out these support articles which detail the possible causes: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830737

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116734

https://www.servicenow.com/community/virtual-agent-nlu-forum/end-conversation-button-not-enabled/m-p...

If helpful please mark as Helpful/Correct

[shalev1730]

I’m facing the same issue right now

any idea?