End Chat button is disabled in Virtual Agent Web Client
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-11-2023 11:24 PM
I am using VA web client and starting the Live Agent chat by using the below URL:
/$sn-va-web-client-app.do?sysparm_skip_load_history=true&sysparm_topic=4f3274687344330025d032e954f6a733
However, the End Chat button does not get active ever. Hence, customers are not able to end the conversation. Please help. This is very urgent and critical for us.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2023 01:55 AM
Hi I have seen this myself many times, there are a number of causes, check out these support articles which detail the possible causes:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830737
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116734
If helpful please mark as Helpful/Correct
Regards
Paul
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2025 06:30 AM
I’m facing the same issue right now
any idea?
