We have a requirement to improve CMDB data quality by reducing "Unknown", blank, and non-standardized values across all principal classesI would like to understand whether ServiceNow ITOM Discovery can help address this requirement. Specifically:Can ...
We needed to call a NetSuite API from ServiceNow, authenticating via Oauth 2.0 Client Credentials. NetSuite requires JWT for this. Algorithm RS256 is supported by ServiceNow out of the box. However, NetSuite deprecated RS256 just this year. I had to ...
Hi everyone, I'm working with UI Builder (Now Experience) and have the following requirement: When a user opens the page for the first time in a login session, the acknowledgement container should be displayed. Once the user clicks Acknowledge, the...
Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?
I’ve noticed an inconsistency in the Knowledge Article workflow field after recent upgrade. When opening a new article form, the workflow sometimes shows as “Pending – Not Yet Started” instead of the expected “Draft.” Has anyone else experienced this...
Is it possible to unLink a form section from a view in incident table, without deleting the record from sys_ui_form_section. The section doesn't has a name, can it be done with sysID.
How to hide a ui action on change of a field in CSM workspace.
Hi, We have a Google Sheet spoke installed.In Flow Designer, we are using the OOTB Update Cell action available as part of the installed Google sheet spoke.While configuring the the Update Cell action with the Spreadsheet ID field as a dynamic (data...
I'm finding myself not being able to share a report on the new Ui on Australia release.I know about the known problem with sharing not being visible for non admins and the property : com.snc.par.coreui.report_create.enabled. I did turn it on.This is ...
Hello! I've been tasked with finding a way to coalesce reporting data in a custom app and am not quite sure how to surface the earliest and latest dates associated with a record. The inputs are from a report generated in a Custom app. Essentially, 1 ...
Hi everyone,I need help setting up a filter or report for the following use case:Goal: Show Active Incidents where ALL associated Incident Tasks are Closed.Condition: If any Incident Task remains open, the Incident must be filtered out.Example:Incide...
Hello Community, I have configured a SLA condition rule for a SLA definition on the sc_task table. I configured the attach() function and it started the SLA task on sc_task record. But it is having duplicates of the same SLA Definitions on the sc_tas...
The User Membership of our working groups (where assignments, approvals, etc are made) is managed through our Catalog and Active Directory and works well - I'll call those "Assignment Groups (ASM)" for purposes of this discussion. - All our ASM Group...
Hi Everyone,We are facing an issue with a self-configured Microsoft Teams app integrated with ServiceNow.Previously, the integration was working as expected. However, users are now unable to open the ServiceNow portal from within the Microsoft Teams ...
Hello All,I am trying to make a clone of my custom widget but when clicking on the clone widget button I am getting an error.I have attached the error screenshot below of why I am getting the error .can anyone please guide me on this?Thank You.