I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...
Hi, I try to do a loo where i want to execute one action if a sc_task is updated OR if 2 minutes is passedbut repeat 5 times.When le loop is executed one time and passed on one branch of the "do the following in parallel" it not wait a second time in...
Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request. This is confirmed by the number field on Task being the display for the Change Request table. We recently put in an override for the S...
Hello,I have an spModal with two buttons. I would like to display a message to the user when the "Agree" button is selected, and a different message when the "Disagree" button is selected. In addition, if the user closes the modal by clicking the "X"...
Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...
Hi everyone, I'm currently working on incident creation using inbound emails and event management. Here's the issue I'm facing: An inbound email correctly triggers incident creation via a configured flow.After resolving the incident, if a similar inc...
Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Keep in mind that the column sys_id is available, but not visible in back-end. Any ideas how I can make it show in the UI Builder? T...
Good morning, everyone, I have agents in workspace that are trying upload encrypted files into ServiceNow but its throwing an error message when they do. I did check the attachments system property and the file extension has been added but its still ...
Hi Team!The portal taxonomy I'm working on has 3 levels.For levels 1 and 2 I can change the icons, but for level 3 the "[Update][Delete]" buttons don't appear for me.Has anyone else experienced this?
I have set up my email account successfully on my PDI. Tested connection and it is working fine. But when I to send email to PDI for my inbound action, gmail says address not found. I have checked email properties. I cant seem to figure this out.
Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...
Hi Everyone,I have created a custom widget on the Service Portal where the user can acknowledge an asset (for example, confirming asset handover).Now I want to generate a PDF of that acknowledgment form (Asset Handover document) automatically once th...
Hi Connections, i have a requirement where i have to show previous and current values in the message html body on email notificaiton, I'm triggering this notification via event when there is an update on the record. Here i have so show previous and ...
Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...
I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF" button.In the PDF I want details from Case table and survey table. Can someone kindly help me on...
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