Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...
I'm trying to configure a Datastream action within flow designer.However, when I test run the Datastream, I get an "Internal Server Error", and in the node logging I receive the following error message: Invalid query detected, stack trace below [Un...
var gr = new GlideRecord('kb_knowledge');gr.addQuery('workflow_state', 'draft');gr.query();while (gr.next()) { gr.deleteRecord();}
Hello all. Is there a way to link Change Requests to the associated Project? I'd like to be able to track the Change Requests related to a project, within the project. So that after a project is closed, we know which change requests were implemented ...
Hi everyone, I’ve created a Business Rule in ServiceNow that is supposed to prevent users from modifying resource assignment records if they aren’t part of a validation hierarchy of the resource (I have a reference field u_validator on each user, th...
Hi Everyone,I am working on an Incident onChange Client Script where I need to automatically set the Assigned To field when the Assignment Group is set to "Network".However, the script is not working as expected, and I am not sure what I am missing.B...
We have created a custom table that does not extend another table. It has a few fields that are all string fields. There are only 2 ACLs on the table, 1 read and 1 delete. The read contains the custom role and the delete contains 'nobody'.An admin us...
https://github.com/ServiceNow/PySNC/blob/main/docs/user/authentication.rst from pysnc import ServiceNowClientfrom pysnc.auth import ServiceNowPasswordGrantFlowclient_id = 'xxxxxxxxxxxxxxxx' # oauth_entity.client_idsecret = 'xxxxxxxxxxxxxxxx' # oauth_...
Hi, I have a requirement to populate fields on an already existing PDF when the record producer is submitted. We do not need a PDF newly generated. The above image is our record producer in the Service Portal, and the PDF we would like to have popula...
Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...
I'm running into an issue when designing flows.My company has 4 entities that are domain separated.So when we write our flows, we are typically using subflows to handle things like Approvals and IntegrationHub actions. So i'd like to be able to updat...
Where's the logic for how the form widget utilizes View Rules? Im trying to modify the OOTB approval page. Id like the related ticket's info be displayed via Form widget instead of the OOTB widget. Im able to display the related ticket by replacing t...
Anyone here work in an environment where if a ticket's Approval is rejected, it gets sent back to the submitter for a "rework" and resubmitting that same ticket record? Im used to just telling the user to submit a new ticket with the proper informati...
I have implemented a Search application and Search Source for the portal page and I am able to see the results as admin, when I impersonate the end user I am unable to view the search results. It is going blank. Any Suggestions?
Hi All, I have a MRVS with 3 fields, Employee ID, First Name and Last Name. It gets populated from Excel attachment, I want to validate the Employee ID against sys_user table. How can I achieve it?Also, is it possible to set First name and last name ...
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