end user login to portal

[Prerana1]

Hello,

I have one question related to the login to the portal, Please guide me if i am wrong as i am new to portal

We have decided to share the url <instance-url/suffix/ > of the portal to our customers once the portal is setup but we have 8000 end users with any role in our instance and when users try to login for the first time with the provided url(<instance-url/suffix/ > ) it will ask to change the password and taking them to the navpage.do.

we should share these ideas to our client and is it the best practice to share the url or redirect the end users to the portal page after the login( modifying the system property and the script include).

Please guide me if i am wrong.

Many thanks in advance!!!

Regards,

Prerana 

[MrMuhammad]

Hi Prerana,

Adding system property and modifying the script include is documented way of achieving this requirement. However, if you modify the script include it will cause problems while upgrades. Like it will not upgraded in future upgrades.

PLease visit below link to understande more.

1. https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/build/service-portal/concept/c_... 

2. https://hi.service-now.com/kb_view.do?sysparm_article=KB0746730

3. https://community.servicenow.com/community?id=community_question&sys_id=c4573063db579380feb1a851ca96...

Please mark this accepted & helpful if it answered your question. Thanks! 

[Prerana1]

Hello,

Thanks for the reply.

Is it the best way to provide the url for the portal to our endusers instead of this automatic redirection.

Please guide me!!!

Thanks and Regards,

Prerana

[MrMuhammad · Accepted solution]

Redirection is always better when it comes to user experience and security based on roles. Just giving them a URL might not be that good and you answered that yourself. it will take them to the Standard UI on the first login. if you go this route you will have to educate your end users to how to navigate to service portal from standard UI then. 

Please mark this accepted & helpful if it answered your question. Thanks!