How to download the request as pdf from portal and not from native

[suuriyas]

HI Community,

I have a requirement where i need to create a button in serviceportal.

Purpose of this button is once the end user submit the request and when they click the button it download it as pdf of the request 

How can we do it.

Is there any other alternative way ? instead of creating a widget for it.

Main requirement is end user wanted to download the ritm as pdf from portal and not from native

[Dr Atul G- LNG]

Hi @suuriyas 

May I know what the end user will do after downloading the PDF? Out of the box, this isn’t available — you would need to build a custom solution, which could become technical debt for you.”

[Muhammad Salar]

Hi @suuriyas 
You need to copy existing widget SC Order Status, make changes
remove the OOB widget and add this copied widget on order_status portal page

This is not recommended but if you want a solution then follow this:

Clone SC Order Status Widget
Changes in SC Order Status widget:

HTML:

<div class="download-btn-container">
          <button class="btn btn-primary btn-sm" ng-click="downloadRITM()">
          Download RITM
          </button>
       </div>

CSS:
.download-btn-container {
position: absolute;
top: 0;
right: 0;
margin-top: 10px;
margin-right: 20px;
}

Client controller:

$scope.downloadRITM = function() {
        var ritmSysIds = c.data.request.requestItems;
        for (var i=0; i<ritmSysIds.length; i++){
			var url = '/sc_req_item.do?PDF&sys_id=' + ritmSysIds[i].sys_id;
		}

        $window.open(url, '_blank');
    }

It will appear like this on order_status page

After clicking:

[suuriyas]

HI @Muhammad Salar ,

Thanks for the response

This looks promising 

But will it provide all details? like variables, fields names etc?

correction mine is a record producer once the request is submitted it will create a record in hr benefit case table.

[Shruti]

Hi @suuriyas 

Once the request is submitted, you can send the PDF as an email attachment rather than modifying the portal widgets.