Ensure when copy permalink is clicked on kb article it shares the custom URL instead

[Luke James]

Hello All, 

I have a requirement to ensure that when a user clicks on the "Copy permalink" on the kb article it shares a custom URL instead of the native servicenow URL.

How can this be done? 

Kind Regards, 

Luke

[Ankur Bawiskar]

@Luke James 

why to touch the OOTB feature?

Copying KB URL links vs copying Permalinks 

check this link

Update the Url for Kb Article 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Luke James]

@Ankur Bawiskar because the customer does not want to share a link to a customer that has the native servicenow URL within it. They do not want the customer even knowing that it is on Servicenow. Let me check the articles you sent through. Thanks very much :).