Error: Agent is not available at specified time when trying to assign Work Order Tasks to a person

[prudhvig]

Hi,

I have Work orders which create work order tasks. I am unable to assign them to a person and get the following issue:

This shows up even when the person is available and free. What needs to be done here? Please let me know.

Thanks in advance.

[payal13]

Date Checks BR causes this error. This BT inturn calls another script include.

I am having hard time getting rid of this message in custom table which is extending sm_task table.

It occurs only on manual assignment and not if the assignment is done via script.

ANd specifically want to mention that there is a code snippet which check

function dateRollupIntegrityScheduled(current) {
(new SMDateValidation()).validateEstimated(current);

// check for agent scheduling conflicts
if (!current.assigned_to.nil()) {
if ((new sn_sm.SMConfiguration()).isEnabled(current, "use_schedule", "false")) {

if ((new sn_sm.SMConfiguration()).isFollowTheSunEnabled(current, "false")) {

if (current.assignment_group != null && current.assignment_group.manager != null) {

if (current.assigned_to != current.assignment_group.manager)
{
(new SMDateValidation()).checkSchedulingConflict(current);}
}
else

(new SMDateValidation()).checkSchedulingConflict(current);
}
else
(new SMDateValidation()).checkSchedulingConflict(current);
}
}
}

In my case sassignment group manager is empty , still this code should execute??

[Igor __tek]

Hi, I resolved this problem by changing a scheduled start date field.
This error shows whenever I try to assign an Agent to a work order which has a Scheduled Start date in the past to the actual date.

I hope that will help you as well.

[Daniel50]

Same Problem with one of my workers as well: https://community.servicenow.com/community?id=community_question&sys_id=da97c1dddbaf6010fb4ae15b8a96...

Timetables are ok. Other collegues from the same team have no such problems. ... 

[Chaithanya10]

Hey,

Can you try to change the configuration for 'Assignment method for tasks' to 'using auto-assignment' and try to click on 'Auto-assign'/assign to me'. Then It wont give that error.

Thank you.

[Daniel50]

@Chaithanya

But your solution would not solve the issue for the dispatcher, right?

Daniel