Error handling for a flow transaction cancellation

[surajit3]

Hi all.

We are triggering some flows for fulfillment of Customer Order in Order Management and in some cases the flow action gets cancelled automatically with message "Cancel request sent to MID: Transaction cancelled" .It looks this cancellation happened due to MID server was down or not able to handle transaction due to unforeseen reason.

We need inputs of that particular flow action context which got cancelled. In which table can we find the data of the same in ServiceNow as we trying to handle such error scenarios in our solution.

Thanks
Surajit 

[SUBHAM_SHAW_SN · Accepted solution]

Hi @surajit3 ,

As an error handling , you can take the flow context of erroneous transaction and can create an incident with the link to the flow context. This will help an admin troubleshooting it further.

Please mark this helpful/correct if it serves the purpose.

Thanks,

Subham