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Error Handling Mechanism in ServiceNow Integration

Rutvik Khandeka
Tera Contributor

‎11-20-2023 02:12 AM

Hello All, 

 

We are looking to integrate ServiceNow with one of the external platform (Say - Salesforce) with ServiceNow. The scenario is whenever a ticket is created / updated at ServiceNow, it should ideally create / update the same ticket at Salesforce as well.

 

Can you please provide any ideas regarding ideal error handling mechanism to look for (like creating a incident when integration fails, etc,)

That would be very helpful. Appreciate your time for reading.

 

Thanks.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-20-2023 02:53 AM

Hi @Rutvik Khandeka 

Here are few links:

 

https://youtu.be/d5WYx8dc9sE

 

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-step-by...

 

 

https://www.servicenow.com/community/developer-articles/servicenow-to-servicenow-integration-using-r...

 

https://www.servicenow.com/community/in-other-news/servicenow-popular-integration-rest-saas-hcm-cmdb...

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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