Error in Business Rule Execution for List View Modification

[Sirisha Thota]

Hi Community,

We are encountering an issue with a business rule when modifying fields in the list view. Below is the business rule we have written:

function executeRule(current, previous) {

    var grStoryState = new GlideRecord('rm_story');

    grStoryState.addQuery('sys_id', current.story);

    grStoryState.query();

    if (grStoryState.next()) {

 // If not in pending discussion state

        if (current.state != 6) {

            grStoryState.u_pending_discussion_with = '';

            grStoryState.u_meeting_scheduledd = '';

        }

        // If not in hold state

        if (current.state != 22) {

            grStoryState.u_state_reason_explanation = '';

        }

        grStoryState.update();

    }

})(current, previous);

When we try to modify the field in the list view, we get the following error:

"Condition 'Condition: current.product.changes() || current.project.changes()' in business rule 'Set Product Backlog Type' on rm_story: STRY001234 evaluated to null; skipping business rule."

Could you please help on this?

[Anil Nemmikanti]

Please raise a high ticket with ServiceNow for the same, after checking with your team.

And please mark as helpful and mark as Accepted solution.

[Anil Nemmikanti]

Please raise a High ticket with ServiceNow if you are not willing to update OOTB BR.

Please mark as helpful and accepted solution. Thanks

[Ankur Bawiskar]

@Sirisha Thota 

seems your update is causing record update and that is causing the OOTB business rule "Set Product Backlog Type" to trigger and it's failing.

did you debug business rule in details and see?

Update the record using form and see which business rules triggered

Debugging Business Rules 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Nishant8]

Hello @Sirisha Thota, There are a few grey areas, at least to me, in your shared script. However, what I understand is that you are trying to update custom fields in rm_story table, and while doing so, you are seeing the message (if reality is different than assumption, then please correct).

can you please try to include following line in your code after update() statement and verify

grStoryState.update(); //your existing code
grStoryState.setWorkFlow(false); //new line to be added

Regards,

Nishant