System does not allow me to enter a custom language entry for Estonian

[Julia Baus]

Hi,

we need to support Estonian language on our system. As there is no ServiceNow plugin for Estonian, I wanted to create a custom entry for Estonian on sys_language table (we did the same e.g. for Romanian and it worked). 

For Estonian I get the error message:

Setting active=true does not load/upgrade the Estonian Language Plugin. To activate this plugin please navigate to System Definition - Plugins.

Any ideas on this as there is no such plugin?

[Hristo Ivanov · Accepted solution]

I just tried it in my PDI with id = ekk and it worked, I guess there's some conflict with the "et" ID

[GlideFather]

Hi @Julia Baus,

I have replicated the issue, and yes it is not possible to go and create the Estonian language in [sys_language] table, however, the plugin to be activated is called:

I18N: Internationalization

Now Platform

Plugin id: com.glide.i18n

And then it creates (or activates) the Estonian language without manual intervention:

Tested OK on my PDI. ✅

NOTE: when installing plugins, you should always talk to the platform owner as it might be a subject to some extra expenses, most probably not in this case but you should let them know. And it is impossible to remove the plugins after installation, so maybe test it first with some instance that is not important (enough.g. personal developer instance).

Please, let me know if this helped you solve your issue 

[GlideFather]

You will just need to manually activate that record... but not to create it.

[Julia Baus]

It is not possible to manually activate the record, that is when I get the error message. After having changed to ekk as mentioned above, then I was able to activate it. Sorry if mentioning to create above was misleading