Error in Virtual Agent

Khanna Ji
Tera Guru

‎02-05-2023 12:56 AM

Hi Team,

 

Getting below error due to VA lite plugin. Is it possible to create a Topic in PDI and use it in my instance? Will that work?

KhannaJi_1-1675587332513.png

 

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Community Alums
Not applicable

‎02-05-2023 09:39 PM

Hi @Khanna Ji ,

You cannot create a Topic using VA lite plugin Unfortunately!!

The other limitations are following :

  • Virtual Agent Designer limitations: Virtual Agent Lite only supports conversation topics in the ITSM self-service category (including related topic blocks) and the platform setup topics. This means you can't do the following:
    • Create new topics, topic blocks, or custom controls.
    • Specify the conditions that control how or when the topics are used.
    • Specify the Live Agent (chat) variables that provide context for conversations.
    • Enable the Available for Agent Autopilot toggle switch.
    Note: A lock icon displays next to the Virtual Agent Designer fields that are not available in Virtual Agent Lite.
  • Keyword-based conversations: Virtual Agent Lite only supports keyword-based conversations. Natural Language Understanding (NLU) models and NLU-enabled topics aren't supported. This means that related NLU features, such as topic switching and multi-language NLU models, are also not supported. Language support is available for conversations through Now Platform language internationalization.
  • Virtual Agent tables: Virtual Agent tables are read only for admins and Virtual Agent admins.
  • Localized content: Translated content is read-only. You can't add new translations or localize content. The Languages tab displays a banner asking users to contact their Account Executive for more information about upgrading to the latest release.
  • Custom channels: You can't run Virtual Agent Lite topics in any custom chat channels (created through custom chat integrations), except for the supported Virtual Agent integrations for Slack, Microsoft Teams, Workplace by Facebook, and Facebook Messenger applications.
  • Virtual Agent notifications: You can receive only simple and non-actionable notifications. Actionable notifications are not supported with Virtual Agent Lite.
  • Virtual Agent Analytics Dashboard: This feature is not available in Virtual Agent Lite.