Error Message : Unable to execute UI Action because user does not have permission to read the current record

[Yash38]

I had a requirement to make Implement button on Change request visible to the member of Responsible group(Pic1) along with the few previous conditions.

So as the list of conditions were long, I created 2 Script includes and put them in condition field by putting && between them(Pic4)

Script include (Pic2 & Pic3)

now Button is visible to the member of Responsible group but after clicking the button I'm getting error message as : Unable to execute UI Action because user does not have permission to read the current record

Please help me in rectifying the issue.

Thank You

[Tony Chatfield1]

Hi, have you checked and confirmed that the user involved is able to view the task record involved and access is not being prevented by ACL?
To check ACL's that are being applied (or not) you can enable security debugging, impersonate the user, navigate to the record and then review the debug logs.

ACL debugging tools (servicenow.com)

[Yash38]

I have impersonated a test user for which i have removed all the roles and only added to the responsible group of the Change Request. For this user only this error is coming.

[Yousaf]

Hi Snowy,

Refer to this link for troubleshooting UI Action.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547282

Mark Correct or Helpful if it helps.