Error message when viewing knowledge article on Service Portal

[matthew_hughes]

When we go onto our Service Portal and view a knowledge article, the following error messages appear:

I was just wondering if somebody has seen this before, and what would need changing.

[Sandeep Rajput]

@matthew_hughes In the Knowledge Article Content widget, in the server side script look for sn_communities keyword and add following line if it is not already present.

if(!GlidePluginManager.isActive('com.sn_communities')) return;

Hope this helps.

[matthew_hughes]

Hi @Sandeep Rajput  I've looked in the Server Side code and it's already there:

What we also noticed is that if we open any knowledge article from the list of knowledge bases within the knowledge module, the following error appears:

[matthew_hughes]

Hi @Sandeep Rajput After doing some testing, we found out that the 'com.sn_communities' plugin itself is causing the issue as other environments that don't have the plugin installed work. Do you know what we can do it fix, or can we uninstall the plugin from the affected environment? 

[Sandeep Rajput]

@matthew_hughes I recommend raising a case with ServiceNow support to address this issue as this is a plugin from ServiceNow and they should help you to address this issue.