Error: "You do not have permission to contribute to this knowledge base" When closing the incident

[prasannakumard]

Hi Team,

I'm facing issue when closing the incident. 

"You do not have permission to contribute to this knowledge base"

Actually, before closing the incident, user wants to check as true for "Knowledge" field. After closing the incident we are getting the above issue.

I've checked all the areas and this message in "Check User CanContribute To Kb" Business Rule. But, I can't able to fix the issue. Please guide me what are all solution approaches regarding this issue.

Thanks & Regards,

Prasanna Kumar

[Dr Atul G- LNG]

Hi @prasannakumard 

Please check which knowledge base this is where the KA get generated. And see if you can contribute access or not.

[prasannakumard]

How do we know that which knowledge base this is where the KA get generated?

[Vasantharajan N · Accepted solution]

@prasannakumard - Please check the system property "glide.knowman.task_kb" to get the sys_id of Knowledge base used to create the article by default.

Ensure the Knowledge base is active and you have the permission to contribute. 

[Dr Atul G- LNG]

Hi @prasannakumard 

OOTB, it goes into Knowledge as the Knowledge Base, but you need to check in your instance under System Properties to see which Knowledge Base it is referring to.