Error: "You do not have permission to contribute to this knowledge base" When closing the incident

[prasannakumard]

Hi Team,

I'm facing issue when closing the incident. 

"You do not have permission to contribute to this knowledge base"

Actually, before closing the incident, user wants to check as true for "Knowledge" field. After closing the incident we are getting the above issue.

I've checked all the areas and this message in "Check User CanContribute To Kb" Business Rule. But, I can't able to fix the issue. Please guide me what are all solution approaches regarding this issue.

Thanks & Regards,

Prasanna Kumar

[Sid_Takali]

Hi @prasannakumard Refer this thread https://www.servicenow.com/community/itsm-forum/how-users-with-knowledge-role-can-edit-publish-updat...

system property: glide.knowman.ownership_group.enabled

As you're probably aware (and as per the SN Docs), when this property is enabled and a knowledge article is assigned to an ownership group:

• Only ownership group members have contribute access to the article even if they don't have contribute access to the knowledge base of the article. They can edit, approve, publish, and retire the knowledge article with which they are associated.
• Users who aren't a member of the ownership group can't contribute to the article even if they have contribute access to the knowledge base of the article.