Error - Script error encountered when changing this field - please contact your System Administrator

[vimal909]

Hi,

I have written the below script to hide Email client button for some of my catalogs. However it is causing an issue on a "Manager Name" Reference field on form. End user getting "Script error encountered when changing this field - please contact your System Administrator" error after clicking on any Requested Item and able to see hidden fields because of the error.

Client script on onLoad():-

function onLoad() {

    //Type appropriate comment here, and begin script below

      var abc = g_form.getValue('approval');

      var abc1 = g_form.getValue('u_catalog_type');

if((abc != 'approved') && (abc1 != 'Service Catalog')){

      $('email_client_open').hide();

}

      }

How can I fix the issue?

Thanks in Advance.

Regards,

Vimal

[Kalaiarasan Pus]

can you paste the script?

[vimal909]

This is the script.

function onLoad() {

    //Type appropriate comment here, and begin script below

      var abc = g_form.getValue('approval');

      var abc1 = g_form.getValue('u_catalog_type');

if((abc != 'approved') && (abc1 != 'Service Catalog')){

      var hideEmailIcon = document.getElementById('email_client_open');

      hideEmailIcon.style.display='none';

}

      }

[Kalaiarasan Pus]

var hideEmailIcon = document.getElementById('email_client_open');

      hideEmailIcon.style.display='none';

Can you just paste this and check to see how it goes?

[Kalaiarasan Pus]

and your instance is on which release?

[vimal909]

It is Eureka (glide-eureka-04-08-2014__patch6-hotfix2-10-27-2014)