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Second approval depending on Input ?

Andy Pickles
Tera Contributor

Hi guys and girls ..

I have a workflow, that requests approval, and then creates a catalog task if approval is granted.

But i have been asked to include more functionality ..

Basically, if the first approver approves, but then decides that this also needs looking at by another department, we then want approval sent to the second set of approvers with notes.

 

Im struggling to think of a way to achieve this . Ideally there would be a check box somewhere on the first approvers form? that if checked, then it would be sent to the second set of approvers (with their comments), but if not checked then workflow would go straight to the creation of the catalog task.

 

There must be a way to do this but it is not obvious to me . Can any of you splendid experts suggest something i should look into please?

Thanks so much

25 REPLIES 25

Talha3
Kilo Guru

Hi Andy,

Add the catalog task activity after the approval activities. 
In this way the task will generate after both approvals have been granted.

Upvote if it helps you.

Regards,
Talha

Voona Rohila
Mega Patron
Mega Patron

Hi Andy

Will the first approver know that there should be a second level approval? Do you have more info on which cases do you need second level of approval?

Checkbox option can be done but approvals are done by emails too,This case should also be handled.

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Andy Pickles
Tera Contributor

Thanks for the replies both ..

@Talha - yes i understand that , but both approvals are only required if the first approver decides so.

 

@Rohila - The first approver will be the one who decides if there should be a second level approver or not. They will read the request and use their knowledge of the request to decide if they alone can approve it or if it also needs the approval of a second level.

This is what i cant work out how to do

 

Thanks for the input so far guys

Maybe try this - Along with approve or reject buttons in you email/approval form, you can also add another button (approve partially or some name) when clicked we can use a checkbox variable in you item and make it true from backend. Approvals in workflow can also be handled with a simple if statement.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP