Error while Configuring SMTP and IMAP email accounts with Microsoft Office365 using OAuth2

Jayant Pandit · ‎08-16-2022

We are following below document provided by SNOW,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072

IMAP is working fine,

SMTP test connection showing below error.

"Connection Failed

Email sender connection invalid.: Cannot connect to SMTP server: smtp.office365.com"

Appreciate your inputs.

Thanks

Jayant

Jayant Pandit · ‎09-21-2022

@Nguyen Minh Tam , @Kushal Bahirwani , @Jerry Wong

Hello Everyone,

I managed to solve this on my own,

below are the steps.

Configure your OAuth Profile in Application Registry, Add Entity Scopes.

Create 2 Email Accounts, one for IMAP and another for SMTP.

When you click on "Authorize Email Account" .

Make sure that you are signed in as same email account in the browser that you want to configure for email sending and receiving.

For example.

My email ID is 'jayantcpandit@gmail.com'

Email that I want to configure is 'example@example.com'

In this case, I need to sign in to the browser with 'example@example.com' where I click on "Authorize Email Account", not with my 'jayantcpandit@gmail.com'

With this way, it will make sure that you are using correct account to authorize.

Hope this helps.

Please mark this helpful, if solves your issue.

Thanks

Jayant

View solution in original post

Daniel R2 · ‎01-05-2023

@Kushal09 - We are now facing the same issue, did you find a solution for this?
We have checked and we do have an E5 license but still getting the same error. We was able to authorize the SMTP email account but when testing the connection, that is when we get the error.

Daniel R2 · ‎01-05-2023

@Jerry kk Wong - We are now facing the same issue, did you find a solution for this?
We have checked and we do have an E5 license but still getting the same error. We was able to authorize the SMTP email account but when testing the connection, that is when we get the error.

dwilborn · ‎10-27-2022

@Jayant Pandit - I am facing a problem where the "Oauth token is either expired or not present". I've engaged ServiceNow HI for advice, but figured I'd see if you came across this in your experience.

We're using Azure AD as our SSO identity provider and Oauth endpoint for email. I've validated the email account is authorized to use the ServiceNow app, ensured it has an E5 license, and signed in as admin with that account.

In my opinion, the behavior seems to be a problem with our login redirect... when I click "authorize email account" it re-opens my ServiceNow environment in a new window... I would expect this to prompt for credentials (as it did when I set up the SSO idp). I've tried a variety of redirect uri's based on the SSO app's configuration but none seem to resolve the issue. Any thoughts are most appreciated.

V/R,

Daniel

New Developer_S · ‎10-28-2022

@dwilborn

Have you seen this link already ?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791140

dwilborn · ‎10-28-2022

I had not, thank you for providing that link. Turns out the Oauth redirect uri was wrong, as I suspected. After updating to the correct instance.servicenowservices.com/oauth_redirect.do path the authentication was successful and the token was pulled. Now I just have to figure out why the connection presents the below error and email cannot be sent (receive is working fine).

All of our settings appear to be correct... Account has E5 license, scope is defined, API has send permissions, etc.

If we change security to --none-- instead of SSL/TLS... the error is not present, but email still won't send. Again, thoughts are appreciated.

V/R,

Daniel