Even after log out user can log in without credentials via sso

GilbertoL
Tera Contributor

‎01-28-2025 02:56 PM

My case is as follows: a user logs into the instance via SSO and when logging out, if he accesses the portal again, he has access without having to enter credentials.
I need the user's session to be closed when logging out for the first time and if he wants to return to the environment, he will need to enter the credentials again in SSO.

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Ct111
Tera Sage

‎01-28-2025 11:23 PM

Hello ,

 

Similar discussion is done in below link, check the reason from sumantha as to why this happens.

 

LINK

 

I hope this information helps.

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Runjay Patel
Giga Sage

‎01-28-2025 11:40 PM - edited ‎01-28-2025 11:49 PM

Hi @GilbertoL ,

 

By default, logging out of ServiceNow only ends the ServiceNow session but may not fully terminate the SSO session (i.e., the user is still authenticated with the Identity Provider (IdP)). You need to ensure that when a user logs out, they are also logged out of the SSO session.

 

If SSO session is terminated then it will ask to re-login. its a OOB behavior and its not recommended to to logout the SSO if someone logout from ServiceNow. if you do so then for other tool which has enable sso they need to login again and again.

 

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