Even after mapping connected content

[Sathwik1]

In the subtopic widget, subtopics are not showing even after mapping related connected content to the topic.

[Susan Britt]

• Confirm from the "Connected Content" that the version of the KA that is mapped is the published version.
  • 
• A few other things to verify on the actual KAs:
  • "Valid to" date
  • No future dated "Scheduled published date"
  • Workflow stage - needs to be published
  • Language value populated (if any multiple languages enabled)
  • Active = true
  • Has version number, if versioning enabled
• Can you search on one of the mapped KA (knowledge articles) and find it from Employee Center? 
• If the KA were imported, regenerate the index on the kb_knowledge table. 

[Sathwik1]

1. Yes, I can see version number too

2. validto -> it has next year date

3. scheduled publish date is empty

4. It's in published state

4. Language exist

5. active is true only

6. Yes it has version number.

7. From employee center, it was searchable.

8. Indexing happened yesterday also.. 

@Susan Britt 

[Sathwik1]

@Susan Britt For the knowledge articles, I set language to english and tested, then it starts working.. is there any restrictions as per OOB to allow only English articles?

@Susan Britt  can you please confirm on this.. Thank you so much for your replies.

[Susan Britt · Accepted solution]

I haven’t seen any restrictions with the language on articles. However, you should only see articles that are in the same language that you have set for your default language (being able to search on multiple languages and find those articles is a system property that is enabled). If you change the article language back to what they were originally, then update your language from EC profile to match, you should see those articles.