Event fired but notification not sent

kristenankeny
Tera Guru

We have a notification set up that isn't sending when the event is fired. This is the set up for the notification:

find_real_file.png

find_real_file.png

find_real_file.png

My workflow shows that the event was triggered:

find_real_file.png

I found the event in the event list:

find_real_file.png

But, the notification was not triggered. I see other notifications, but not this one (or the other event for reminder to the opened by and requested for that is triggered through this workflow).

I'm not sure what is wrong, any help is greatly appreciated!

1 ACCEPTED SOLUTION

kristenankeny
Tera Guru

There was an underlying error in the dev environment that resolved itself and the notification started sending.


View solution in original post

23 REPLIES 23

Can you share the script where the event is being generated? If it's part of a business rule, please include all business rule details (e.g. when, table, etc.)


I'm triggering the event from the workflow. I see that the event is triggered and it shows in my event log:



find_real_file.png


This helped. I was banging my head.

Thanks Chuck! 

Abhinay Erra
Giga Sage

Is your event registered on sc_req_item table?


Hi Abhinay,



Yes, this is the set up for the event:



find_real_file.png