Event is showing Processed but the Notification Does Not send

[triciav]

I have an older WF (not flow designer) on sc_req_item that also has subflows.

I setup the inputs to run the wf as a subflow and the variables etc..

1 - of my Subflows I have triggering an event and it is working as expected

Another one of the subflows I have set to trigger an event and send a notification that is not sending the notification.

I can see the Event in the Event Logs and the status is Processed, however the Notification I am expecting to go out for this event does not send.

I cannot figure out for the life of me why it will not work.

Again 1 subflow works

Another does not.

Any ideas or pointers on how to figure this out?

I have checked:

Event is registered to the proper table

Notification is triggered by this event

Notification is running on the correct table

Notification template is running on the correct table

parm1 (email address is being passed in) and I can verify this in logging.

Thank you

Tricia

[Allen Andreas]

Hello @triciav 

If you've verified that the event has fired, then there may be something going on with the notification.

This is asked quite often on the forums and there's quite a bit of posts you can see a list of suggestions of things to check. I'd recommend doing that to quickly address your issue.

With that said though, very briefly, you'd want to check:

• Notification is active
• Notification has correct event specified (check very closely)
• Notification doesn't have script conditions or other conditions preventing it from sending
• Check who to send to tab and send to event creator is checked as well as parm1 contains recipients box is checked
• Check those users and ensure they have notification set to active in their user preference
• Check those users to ensure they have notification channel of email specified and setup
• Check if you have any mail scripts as if any mail script is bad, it'll cause it not to send

Again, there's numerous reasons why it may not send, so please run through that list, and the main point is to troubleshoot and verify other settings and the notification to see what may be wrong.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[triciav]

Thank you Allen,

Yea I checked all of the above.

I did find a Community Post and (now I can't find it again) but adding:

advanced condition answer=true; seemed to have done the trick

Not sure why but it seems to have fixed it, at least for this subflow.

I am going to try the other one and hope it fixes that as well.

[Allen Andreas]

Hello,

If you've already checked all those things, it's very important that you state that in your original post so that we don't spend our time typing it out. You shouldn't need to randomly add an advanced condition answer...if you weren't using an advanced condition. If you were using an advanced condition (again, it would be extremely beneficial that you state that in your original post), then yes, it needs to have answer of true to actually send.

I mentioned this above in one of my bullet points about checking the condition, etc.

Please mark reply as Helpful/Correct. Thanks and take care! 🙂