Event Management Event From External Email

[Muhammad Salar]

Hi All,
I want to create an event in the em_event table whenever an external email is received in ServiceNow. I have already done that using an Inbound Action.
I want to ask if there is any other way or any feature in Event Management itself to create an em_event record from an external email.

Regards.

[srinija_itom · Accepted solution]

Hi @Muhammad Salar , 

I have worked on couple of scenarios where emails are converted into events in the em_event table to generate incidents and on call notifications. 

To your query mentioned above, That's the only recommended way suggested in the ServiceNow Documentation. 

https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...

Please mark as the solution as helpful or the accept solution if this solves your query. 

Regards, 

Srinija

[srinijaamis · Accepted solution]

@Muhammad Salar , No there isn't any other option other than inbound action. 

[Dr Atul G- LNG · Accepted solution]

No other way, but have a look at doc link.

[Muhammad Salar]

I think this is the same inbound action functionality OR am i missing something in this document?

[Dr Atul G- LNG]

It is an inbound action only.

[srinija_itom · Accepted solution]

Hi @Muhammad Salar , 

I have worked on couple of scenarios where emails are converted into events in the em_event table to generate incidents and on call notifications. 

To your query mentioned above, That's the only recommended way suggested in the ServiceNow Documentation. 

https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...

Please mark as the solution as helpful or the accept solution if this solves your query. 

Regards, 

Srinija

[Muhammad Salar]

Hi @srinija_itom , Thanks for your reply.
My scenario is: whenever an email is received in instance, i want to create event in em_event.
I know and did it with inbound action. 
Is there any other solution or possibility with event management itself?