Event Management Event From External Email

[Muhammad Salar]

Hi All,
I want to create an event in the em_event table whenever an external email is received in ServiceNow. I have already done that using an Inbound Action.
I want to ask if there is any other way or any feature in Event Management itself to create an em_event record from an external email.

Regards.

[srinija_itom · Accepted solution]

Hi @Muhammad Salar , 

I have worked on couple of scenarios where emails are converted into events in the em_event table to generate incidents and on call notifications. 

To your query mentioned above, That's the only recommended way suggested in the ServiceNow Documentation. 

https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...

Please mark as the solution as helpful or the accept solution if this solves your query. 

Regards, 

Srinija

[srinijaamis · Accepted solution]

@Muhammad Salar , No there isn't any other option other than inbound action. 

[Muhammad Salar]

@Ankur Bawiskar Can you please guide about this?

[Dr Atul G- LNG]

Hi @Muhammad Salar 

Why do you want to create the event from an email? That’s not the intended purpose of events. Also, you mentioned that you have an inbound email action in place.

[Muhammad Salar]

Hi @Dr Atul G- LNG , 
Thanks for the reply, client asked for it.
.I just want to ask if there is any other method or possibility for this scenario.

[Dr Atul G- LNG]

Thanks for update. Refer:

https://www.servicenow.com/docs/bundle/washingtondc-it-operations-management/page/product/event-mana...