event managemnt property

[arjun19]

Hi ,

can anyone tell me, how this property work in event management:

Event Management property:

"evt_mgmt.alert_insight_task_history_min ".

Thanks

[Amit Gujarathi · Accepted solution]

HI @arjun19 ,
I trust you are doing great.

In simpler terms, whenever an alert is created in ServiceNow's Event Management module, it goes through various tasks and activities to be resolved. These tasks are recorded in the task history for reference and auditing purposes. The "evt_mgmt.alert_insight_task_history_min" property specifies the minimum number of task history records that should be retained for each alert.

To understand it better, let's assume the value of "evt_mgmt.alert_insight_task_history_min" is set to 5. It means that for every alert, ServiceNow will keep a minimum of 5 task history records associated with that alert. If there are more than 5 tasks performed, only the most recent 5 records will be retained, and older records will be removed.

Setting this property allows you to control the amount of historical task data stored for alerts, which can help optimize performance and manage database storage.

To view or modify the value of this property, you can follow these steps in ServiceNow:

1. Log in to your ServiceNow instance.
2. Open the Application Navigator (menu icon on the top left).
3. In the search bar, type "sys_properties.list" and press Enter.
4. In the list of system properties, search for "evt_mgmt.alert_insight_task_history_min".
5. Click on the record to view or update its value.