Record Producer Variable not getting copied to description

[Mahathi]

My requirement  is to copy all the variables from the record producer into the description field in Incident, i find the standard mapping of the rest of the fields working fine with current.fieldname=producer.variablename; except the description. Please find my code below:

current.contact_type = 'self-service';
current.caller_id = gs.getUserID();
current.short_description = 'Request';
current.location = Producer.location;
current.description = 'What is the purpose of the site :\t' + producer.purpose + '\n\n1. site name: \n\t' + producer.team_name;

Any leads will be appreciated.

Thanks!

[sourav1999]

- Record Producer Variable not getting copied to description can be caused by an incorrect mapping in the record producer
- Check the variable mapping and ensure the "copy to description" option is checked
- If the variable is not mapped correctly, the value will not be copied to the description field
- If the variable is mapped correctly, check the field type of the variable and the description field to ensure they are compatible
- If the field types are compatible, ensure the variable is visible and active in the record producer

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[Voona Rohila]

Hi @Mahathi 

Try this

current.description = 'What is the purpose of the site :\t' + producer.purpose.getDisplayValue() + '\n\n1. site name: \n\t' + producer.team_name.getDisplayValue();

[Mahathi]

Hi Voona,

I still see the description field is blank.

Thanks!

[Voona Rohila]

I just tried and it's working as expected.

Can you just try giving Static value and see if it's still blank?