Event Triggered Email Notification Not Sending

[alexkcha]

I have two web services used to create incidents.   Each service uses a web service transform map to call the same event in an onAfter script.   The event will cause an email notification to be sent.   I am running into an odd issue where the email notification is sent from one of the web services but not from the other.   I will try to describe my setup below:

Event

Name: incident.created.webservice

Table: Incident

Email Notification

Name: Incident Created Web Service

Event Name: incident.created.webservice

Sends When: Event is fired

Who Will Receive: Event parm 1 contains recipient

Web Service

Name: WsAlpha

Transform Map: WsAlphaTransformMap

WsAlphaTransformMap contains an onAfter script with the following:

gs.eventQueue('incident.created.webservice', target, group.sys_id, gs.getUserName());

Name: WsBeta

Transform Map: WsBetaTransformMap

WsBetaTransformMap contains an onAfter script with the following:

gs.eventQueue('incident.created.webservice', target, group.sys_id, gs.getUserName());

Scenario

When WsAlpha receives a request, an email notification is sent after the incident is created.   I can see in the logs where the event is called and triggers the email notification to be sent.  

When WsBeta receives a request, the event is called after the incident is created.   However, an email notification is never sent.   I don't see any warnings/errors in the system logs.   I have found that an email notification is sent after changing the 'parm 1' parameter from group.sys_id to group.email.  

gs.eventQueue('incident.created.webservice', target, group.email, gs.getUserName());

I am puzzled because the two web service transform scripts are calling the same event (also calling the same email notification as a result), but the results are different.   Any kind of assistance would be greatly appreciated.  

[jose_valle]

Hi Alexander,

For WsBeta, do you see the sys_email record getting created? If not, you will first want to enable the property "glide.email.notification.save_when_no_recipients". However, if the sys_email record is getting created, you should be able to see a reason why the email failed to send to the group in the email log related list on the sys_email record.

Thanks,

-Jose

[Abhinay Erra]

Alex,

Use group.getValue('sys_id') instead of group.sys_id and see if it works.

[Mihir Mohanta]

Check the notificaion you have configured.

"send to event creator" checkbox should be checked.

Thanks,

Mihir

[Abhinay Erra]

That is not mandatory, we will check this check-box, if you want to send a notification to who ever triggered this event. But Alex is setting the recipient from event parm1