eventQueue not firing email - using nowDateTime() Method - Change Managment

[Laurie Marlowe1]

Hello,

We have a requirement to send an email to the Change Management group if the Planned Start time is 8 hours in the future from the current time.

I created an onBefore business rule.  Here is my code:

(function executeRule(current, previous /*null when async*/) {

	var gdt = new GlideDateTime(gs.nowDateTime()); //get the current date and time from the server
	gdt.addSeconds(28800); //add 8hours in milliseconds because this is how the server thinks
	gs.addInfoMessage(gdt.getValue());  //this is working
	gs.addInfoMessage(gs.nowDateTime()); //this is working
	if(current.start_date < gdt.getValue()){ //gdt value is 8 hours in the future
		
		gs.addInfoMessage('A notification has been sent to the Change Manager as this may be considered as an expedited change.'); //this is working
		gs.eventQueue('change.expedited', gdt, gs.getUserID(), gs.getUserName()); //email not sent
		
	}
	

})(current, previous);

The gs.eventQueue is not firing the change.expedited event.

The event is registered.

The email is set to:

What am I doing wrong?

Thank you in advance,

Laurie

[Mike Patel · Accepted solution]

Can you make sure there is no html error on what will it contain section of notification.

[Laurie Marlowe1]

Yes, I think this is the issue.  I removed an image, and some other stuff.  I will try with plain text only.

Thank you.

[Laurie Marlowe1]

WHOOOOAAAAAAHHH NELLIE!!!  That's Kansas talk for you pointed me in the right direction, and I found the issue!  There was a "]" instead of a "}" in the email body.  Good heavens!

Thank you sooooo much!

Laurie

[bernard6]

Hi Laurie,

You should check the Event Log to see if you're event is being triggered.  If it is i would check the configuration on your notification.

Some things to check on the notification:

* That is is configured to be triggered for the event

* That it is properly configured to be sent to users / groups.  It wouldn't get sent if the individuals defined are incorrect or don't have email defined for them.

Also unless you're using the last 2 parameters for eventQueue() in your notification you can set them to null.

Hope that helps,

David

[Laurie Marlowe1]

Hi David,

Yes, I've quadruple checked all of the above suggestions.  The event log shows the event was processed, but no email!  This is driving me crazy!

Thanks,

Laurie