Events not triggering within a business rule
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04-29-2025 12:26 AM
I've created the below business rule where I'm trying to generate two events. I'm wanting it to trigger when records within the 'x_lbg_group_recert_grp_recertification' get created on the current date:
My two events are:
The records are being created via a Scheduled Job. However what I'm finding that even though there are records that are being created today, it's not generating the two events:
So I was just wondering if anyone knows what I'm doing wrong so that I can generate the two events
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04-29-2025 03:52 AM - edited 04-29-2025 04:00 AM
Hi @Shree_G
I've tried the following conditions in flow designer:
However, that's not worked either when running the scheduled job
I tested a record and the following error appeared:
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04-29-2025 03:59 AM
This should work fine. Able to share the Test execution summary to know more.
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04-29-2025 04:02 AM
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04-30-2025 06:51 AM
Hi @Shree_G Do you know how I could stop duplicate emails being sent if the group manager appears more than once? I want to insert the email address only once into the parameter of each event. I tried the below:
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04-30-2025 06:58 AM
please check my yesterday's comment which has approach
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader