Events not triggering within a business rule
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04-29-2025 12:26 AM
I've created the below business rule where I'm trying to generate two events. I'm wanting it to trigger when records within the 'x_lbg_group_recert_grp_recertification' get created on the current date:
My two events are:
The records are being created via a Scheduled Job. However what I'm finding that even though there are records that are being created today, it's not generating the two events:
So I was just wondering if anyone knows what I'm doing wrong so that I can generate the two events
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04-29-2025 06:51 AM
then you need to write scheduled job which runs on 1st day of quarter
refer these link on how to combine and send 1 email per user and enhance it further
Email Notification to all users of assets assigned specifically to them
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-29-2025 02:15 AM
Hello @matthew_hughes ,
Please remove the Condition ("Created on today") and change the When field from "before" to "after".
What is supposed to happen with the events that you are triggering? Do you want to send Notifications or trigger Script Actions? If you want Notifications you would not need any Events or Business Rules, you can simply configure the Notification to trigger when a record gets inserted.
Regards,
Robert
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04-29-2025 02:36 AM
Hi @matthew_hughes ,
That's should be because of gs.log
gs.log is not supported in the scoped application hence it must be throwing an error.
replace it with gs.info and try.
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya