Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied.

[spencerc3]

Hi, 

We are trying to implement the Employee Center Out of the Box widget, 'My Items' which shows tasks, requests, surveys , and Today's Reservations to our custom portal.

We are getting this error: Execute operation on script include 'hr_caseOpenRequestFilterUtil' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contact the application admin to update their access requests.

When adding the widget to the page the functionality is fine up until i click 'Requests'

After clicking requests, I am getting an error for an HR util.

I tried creating cross scope privileges for global to have access to the HR script hr_caseOpenRequestFilterUtil. (script is in Human Resources: Core application). 

But I get this error 

Any help is appreciated! Thanks

[ChrisBurks · Accepted solution]

Hi @spencerc3 ,

If you haven't resolved this issue yet, have you tried creating a "Restricted Caller Access" record. I know the error states a Cross Scope privilege, but perhaps that is an error. Maybe it meant to read as a restricted caller access error as they are so closely related. Below is an example of the restricted caller access allowing the Global Scope to execute the script include hr_caseOpenRequestFilterUtil

[ChrisBurks · Accepted solution]

Hi @spencerc3 ,

If you haven't resolved this issue yet, have you tried creating a "Restricted Caller Access" record. I know the error states a Cross Scope privilege, but perhaps that is an error. Maybe it meant to read as a restricted caller access error as they are so closely related. Below is an example of the restricted caller access allowing the Global Scope to execute the script include hr_caseOpenRequestFilterUtil

[Bhuvan · Accepted solution]

@spencerc3 

Go to script include 'hr_caseOpenRequestFilterUtil' and change caller access from 'Caller Restriction' to 'None' and try the widget.

If you want to track the requests, you can change from 'Caller Restriction' to 'Caller Tracking'

Refer below document for more details on caller access,

https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_scripting_zurich_sc...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@spencerc3 

Did you get a chance to review this as I believe information I provided would help to resolve the issue.

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan