Exploring AI Agent Readiness in ServiceNow

anya_developer
Tera Contributor

3 weeks ago

I’ve been diving into how Now Assist and AI Agents transform workflows across IT, CRM, and HR domains. From ITSM and IRM to CSM, FSM, and HR service delivery, AI is becoming the backbone of smarter, faster operations.

This diagram highlights the key areas where AI-driven workflows are making an impact, powered by Now Assist and available through Pro Plus & Enterprise Plus SKUs.

 

Excited to see how AI will continue to shape the future of ServiceNow and enterprise workflows 🚀

#ServiceNow #NowAssist #AI #AIAgents #IntelligentAutomation #DigitalTransformation #ServiceNowCommunity

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Ravi Gaurav
Giga Sage
Giga Sage

3 weeks ago

Hi @anya_developer 

Totally agree — Now Assist and AI Agents are already showing strong impact across ITSM, CSM, and HR domains. I’ve also seen that when combined with predictive intelligence and automation policies, they not only speed up resolution times but also improve user experience significantly.

It’ll be interesting to see how organizations adopt tag-based AI workflows in complex environments like IRM and FSM — that’s where I think the next big transformation will come.

RaviGaurav_0-1755927265060.png

 

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Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/
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