Export Knowledge Base Articles

nortonxnorris
Giga Expert

‎07-01-2015 07:08 AM

I am looking to export the published articles. When I export to Excel, the text formatting in the export is not easily readable. Is there a better way to take an export/dump of the knowledge base?

Purpose: We are looking to do a cleanup and are exporting the articles to send it to a review team.

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Uncle Rob
Kilo Patron

‎07-01-2015 07:20 AM

I always export via XML, but that assumes I have another system I can import to that takes XML (usually another ServiceNow instance).



Is there any reason the review team can't perform the review in SN?


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nortonxnorris
Giga Expert
In response to Uncle Rob

‎07-01-2015 08:41 AM

Hi rfedoruk



The review has a list of members who do not have access to servicenow. Hence they prefer a dump form the tool, send it to an external review team and then perform a cleanup.


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pardhu3
Giga Contributor

‎07-01-2015 07:53 AM

Hi Norton Norris,


  I think its better to export those articles in XML format .And open the XML file by(Right click on XML file use open by>Excel ) Excel.   The format of the view may be good. Or else you can also export in the form of PDF.



Regards,


Pardhu.


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snowolper
Tera Expert

‎09-23-2019 11:33 AM

Best Practice:
Export/Import Knowledge Bases, Categories, and Articles in batches. Do not attempt to transfer all at once as some KB Articles may be bigger than others and can cause corruption, issues or unintended issues (missing attachments and other items) that are easier to fix in batches then an all or nothing method. 

Also, create a local update set prior to starting just in case. 

Example: 

Need to export Knowledge Base, its Categories and all its relative Articles from SNOWsiteA too SNOWsiteB.

Follow these steps:

  1. Be sure to export the Knowledge Base from SNOWsiteA and import the intended SNOWsiteB (Production, Test, Development, etc.).
  2. Export the Knowledge Base Categories from SNOWsiteA and import the intended SNOWsiteB 
  3. Export the Articles from SNOWsiteA:
    1. Go to SNOWsiteA Knowledge > Articles > All.
    2. Create a filter to render a scoped export.
    3. Right-click at the tables banner > Export > XML
  5. Import the Articles to SNOWsiteB
  6. Post Import
    • Update all articles hardcoded hyperlinks to correct links
    • doublecheck all attachments and images
    • doublecheck styling
    • all other check and tests need to be applied.
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