Export to PDF question

Baggies · ‎04-19-2015

I am trying to export a task (Requested Item catalog task) to a pdf file. Trouble is, it is truncating after showing only the first few comments. There are only maybe 50 lines or so in the activity log, but probaly only 20 or so being exported to the pdf file. Dooes anyone know if there are any restrictions on the type of activities captures in the export? I know about the system properties max lines property, but that is not the case here. cant find anything in the forums or on wiki either, but I'll keep seaching. Thanks, Mark S.

Baggies · ‎04-24-2015

Word from ServiceNow support is that Activity entries are not captured in Export to PDF, they have a problem open for this. A workaround is to use the "Print Friendly Version" button, and print to pdf. Note, Chrome has built in functionality to do this, otherwise you may have to install an app like win2pff....

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gnoulezdemig · ‎11-09-2016

Hi Mark

Do you know if there is any update on this? For us, certain entries in the activity log get exported while others don't. Unfortunately we also have a customer facing platform where the Print Friendly Version option is not available.

Baggies · ‎11-09-2016

No, no update. I upgraded my instance to Helsinki to see if there was any changes. No luck. I might see if download as XML works differently.

Mark S.

ankitsaharavat · ‎02-29-2016

Hi Mark,

Integration between ServiceNow and PDF is possible using Informatica Cloud. For more info on ServiceNow Connector, please visit- http://www.servicenowconnector.com

For any further query, please reach at info(at)mansasys(dot)com

Thanks,

Ankit