Exporting an Incident
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‎04-14-2017 06:48 AM
Is there a way to export an Incident into an Excel file where each comment/work note is in its own row?
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‎04-14-2017 06:49 AM
Not OOB. Only export options you get on a single record are PDF and XML.
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‎04-14-2017 11:52 AM
You can do an export as CSV but the record will be in a single row, not each comment and work note.
/your_table_name_list.do?CSV&sysparm_default_export_fields=all&sysparm_query=sys_idIN7a17de413638b640ffd275e36144b097 //replace with sys ID of your incident
sysparm_default_export_fields=all exports all the fields in the record, including system fields.
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‎04-14-2017 12:05 PM
From the list view, if you filter based on incident number, you'll end up with a list with only that incident in it. From there, you can export to Excel like you would with any other list. Unfortunately each individual journal entry won't be in their own cell.
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‎02-26-2020 10:30 AM
happening as mentioned above. thanks.
Additionally, I have a case where I need to export the state activity or "assigned to" and other details, means all the actions which have been occurred on that incident. is there any way to export that as well ??
