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Copy fields from Securkty Incident to Response Task

I have two tables: Security Incident and Response Tasks. There are about 20 fields I want to copy down to the response task when created. What is the best way to relate the two to be able to add the fields to the response task?

Community Alums by Community Alums  
  • 722 Views
  • 6 replies
  • 2 helpfuls

How can you edit a data table widget.

Hello, I have a simple list widget on our Service Portal that displays Incidents.  I also have a My Tickets link on the header that shows the same thing.  I am able to choose in the settings the display field and secondary field as seen below in two ...

DannyBarker_1-1707860518825.png DannyBarker_4-1707860722857.png DannyBarker_5-1707860813716.png
Danny Barker by Tera Contributor
  • 1183 Views
  • 1 replies
  • 0 helpfuls

Adding a Wiget to an Incident record (Not in Service Portal)

Hello, I am able to add a widget to Service Portal, however I am trying to get the widget on a actual incident record.  This widget is a chat bot that can be asked question to assist our agents in getting information quickly to assist users with issu...

Dcalpanda by Tera Contributor
  • 594 Views
  • 1 replies
  • 2 helpfuls

Map custom field to location with background script

Background: We currently use Azure SSO. We used to use LDAP with mappings and a script to set the location based on the source path of the user. Something along the lines of if (source.indexOf('OU=Something') > 0){location='4e54ff271b840e50d5699938b0...

Brian S5 by Kilo Sage
  • 1165 Views
  • 4 replies
  • 0 helpfuls

REST API for Order Guide submission

Hi,   We have an order guide defined in our SNOW instance. Based on the options selected on the first page, 2 catalog items will be associated to the order guide under Rule base.  Please let me know the REST APIs to be used to submit a request under ...

Krishna137 by Tera Contributor
  • 2727 Views
  • 7 replies
  • 0 helpfuls